Evocom attended the AMEC–Postal Forum Industry Member Lunch Gathering on 10 February 2026, joining a broad cross-section of industry players including Citilink, Pos Malaysia, ABX Express, GDEX, City-Link, MTL and others. The lunch provided a valuable platform for practical dialogue on customer expectations, operational realities, and the shared responsibility to continuously strengthen service standards across the ecosystem.
A key highlight was the Postal Forum team’s gesture of presenting a physical copy of the Code of Practice for Postal Services (CPPS), a milestone industry reference developed by Postal Forum and approved by MCMC (Dec 2024).
Why CPPS matters
The CPPS serves as a clear, practical baseline for governance and service delivery across postal and courier operations. It establishes a common language for the industry by outlining minimum expectations around:
Evocom’s commitment
Evocom welcomes the CPPS as an important step toward consistent, trust-based outcomes for customers and the industry. We appreciate Postal Forum’s leadership in strengthening governance and raising standards, and we remain committed to operating in alignment with regulatory expectations and good practice, with customer trust, service integrity, and responsible conduct at the core of how we deliver.
